General
Beam Shop
- I never received confirmation of my order and/or tracking information?
- Where do you ship?
- I received an order I did not make.
- My package was never delivered!
- I can’t access the Beam Shop?
- I lost my discount code, can you give me a new one?
Contact Us
Member Portal
- Is there a way for my family members to have their own Beam Member Portal logins?
- How do I reset my Beam Member Portal password?
- I followed the link in the sign-up email to create my Beam Member Portal account, but it takes me back to the sign-in page?
- I want to create a Beam Member Portal account, but I haven't received the sign-up email!
- Do I have the same account for my benefits and my brush?
Data and Security
- What guardrails does Beam have in place to keep my data safe?
- How does Beam use my brushing data?
- I noticed that my name is spelled wrong or my date of birth is incorrect, how do I fix that?
- What should I do if I suspect dental fraud?
- Why does Beam want my brushing data?
- Is my personal and medical information secure with Beam?
Are you a Member with insurance questions?
Dental Insurance
- Looking for your Beam insurance card?
- Will I be covered if I see a dentist outside of the United States?
- How do I use my Beam Dental benefits when I go to the dentist?
- Where’s my ‘proof of insurance’ card?
- Where do I view my plan details?
- How can I add a dependent to my Beam Dental insurance?
Vision Insurance
Find a Provider
- What does the dentist score on Find a Dentist mean?
- I found a dentist on your website, but when I contacted them they said they weren't in-network with Beam?
- How do I find an in-network vision provider for my VSP plan?
- How do I find an in-network dentist?
- What if I don’t see my dentist in the Beam network?
Claims
Are you a Member with questions about Beam Perks?
Shipments and Supplies
- Can I purchase additional supplies?
- I filled out the replacement form for a new brush, but I haven't received anything. How can I find out if my request was approved?
- I need more Perks supplies, how can I order more?
- The tracking for my Perks says they were delivered, but I never received them!
- What is included in Beam Perks?
- When will my Beam Perks arrive?
Getting Connected
Mobile App
- How do I get the Beam App?
- What is the difference between linking, connecting, and syncing my Beam Brush?
- I can't find my Beam Brush during set up?
- Where can I view my insurance card?
- Where can I download the app?
- Why should I connect my Beam Brush to the app?
Beam Brush
Are you a Broker or Benefits Administrator?
General Questions
Invoices
Using Lighthouse
- How do I use Lighthouse to add an employee outside open enrollment?
- How do I use Lighthouse to add an employee during open enrollment?
- How do I term an employee?
- How do I enroll a new dependent for an employee?
- How do I view or print an employee's insurance card?
- How do I view my company's (or client's) invoice?