General
Data and Security
Are you a Provider?
Questions?
- What are Beam's Customer Support Business Hours?
- How many days do we have to cash a check for a claim payment?
- Why are narratives required so frequently for claims?
- How do I submit an appeal?
- How do I register for the Provider Portal?
- Is my office considered in-network or out-of-network with Beam?
Are you a Member with insurance questions?
Insurance
- How do I find an in-network dentist?
- What if I don’t see my dentist in the Beam network?
- If my coverage percentages are the same for in-network and out-of-network, what is the benefit of seeing an in-network provider?
- How do I use my Beam Dental benefits when I go to the dentist?
- Where’s my ‘proof of insurance’ card?
- I’m a dental provider and need to confirm coverage for a patient. How do I do that?
managing your plan
- Where do I view my plan details?
- OK, I found my plan details and I’m confused. Can you explain what everything means?
- How can I add a dependent to my Beam Dental insurance?
- When will my Beam Perks arrive?
- I moved! How can I make sure my Perks are sent to me?
- Do I have the same account for my benefits and my brush?
data and security
contact us
Are you a Member with questions about Beam Perks?
Getting Connected
App for Apple users
App for Android Users
Beam Brush
- I just got my Beam Brush, but it won't turn on.
- Can I change my brush vibration speed?
- Is the Beam Brush safe for kids?
- What is 'Auto Off' and how do I activate it?
- What is 'Quadrant Buzz' and how do I turn it on?
- I got my refill pack! How do I change my brush head?
Are you a Broker or Benefits Administrator?
Using Lighthouse
- What is Lighthouse by Beam?
- How do I access Lighthouse?
- How do I become a plan administrator?
- How do I pay my group’s premiums?
- How do I use Lighthouse to add an employee outside open enrollment?
- How do I use Lighthouse to add an employee during open enrollment?